Gloria Palace San Agustín

Zuzana Lehocká Jun 2026

The hotel is thoughtfully designed, spotless, practical, and very comfortable. The atmosphere is warm and friendly, and the service is truly excellent. Out in the pool area, there are plenty of sunbeds and umbrellas available. The buffet offers a great selection of food and drinks, and the Thalasso spa is perfect for relaxing in salt water. We also used the hotel gym a few times—it’s surprisingly well-equipped for a hotel! My family and I had a wonderful time. I highly recommend it and would definitely come back!

Mia Lenton Jun 2026

We stayed recently over the May half term with an all inclusive package and had an amazing time - however somethings could be improved. Snack Bar - Most hostile environment at this hotel and yet the quietest. Hardly anyone was at the snack bar throughout the day and yet staff were screaming at one another across it and seemed stressed everytime we went, even when nobody was there.. which overall ruined the experience. Food - Breakfast was great! However, lunch and dinner had the same options everyday and would hardly switch up - I think for the 5 days we stayed, the restaurant changed their deserts once. Another note is the meat, flavourless and cold - even when taken from the main chefs Communication - One note that is personal to our experience was the lack of communication available to the hotel once your done with your stay. We accidentally left a valuable item in our room after check out and tried contacting the hotel via email and through their social media (as phone number won’t work in the UK) and have had 0 response from their email and been completely ignored on their social media (Facebook) - which isn’t brilliant. Obviously not their fault that our item was left behind, however some contact on how to retrieve it back would’ve been useful.. Other than the negatives, the location of the hotel was brilliant! 5 minute walk from the local mall and 10 mins away from a gorgeous beach. Their free bus service to maspalomas was great and their staff behind the bar throughout the daytime and evening were incredible - amazing drinks and massive shoutout to our amazing server Rueben who really made our experience at this hotel amazing.

Lola A May 2026

Large and BUSY. Tired rooms, average food, pleasant surroundings. Pool is too small for this many people. All inclusive not worth it - cheap chemical drinks and basic alcohol. Family room looked tired - shower floor had old dirt, mould in places, hair everywhere. Bed headboard broken, old and stained mattress, ripped bed linen. Staff either don’t get enough time to clean or no one checks the quality. Average quality food (think Tesco value range), juices are not fresh and cocktails are made of cheap syrups. We stuck to water and wine/sangria. Rules on dress code in the restaurant, pool lounger use and not smoking areas are not enforced. 15min walk to the beach is up and down the hill in a not straightforward way, which in the heat and flip flops feels like forever. Pros - family room is large and has a separate room and bed for a teen. Working aircon (but looks dusty). Balcony/terrace. Seawater pool, plenty of loungers. Ok gym, leaks all over the ceiling and some equipment. Drinking water daily. Lovely staff. Only 20min from airport. Gran Canaria is lovely. We will be looking for smaller resorts in the future and full or half board. A car is a must.

Samuel Freeman May 2026

Right from arrival the front reception staff were freindly, hospitable and very caring. All staff spoke very good English (as well as other languages) and offered guests lots of information about the rooms, services, facilities and about what's what around the local area. The food was fantastic during all meals! Originally we had gone for half board but we changed our mind as soon as we got there, and at a reasonable cost. The service staff are on you as soon as you sit down, offering drinks and so forth, which is great. The facilties are also great, with plenty of bars open most of the day, two pools (one for kids, the other which is much larger is for the adults and bigger kids), plenty of deck chairs and loungers to sun bathe on, and plenty of areas for shade (if you're a bit shy of the sun. The room I and my wife had was on the 4th floor, we had everything needed such as a large walk in shower, 2 sinks, a toilet, a hair dryer, ple ty of storage for your clothes, and plenty of sockets for your plugs to go into. The outdoor balcony had plenty of space and provided us with a great overview of our hotel, and a fantastic view of the local town and the sea. Talking of which, it takes around 10 minutes of walking to get to the beach. There's a fair few shops that provide everything you need, and there's also a laundrette in town by the local spar shop. Lastly but not least, I'd like to offer my appreciation to ALL of the hard working staff at this fantastic hotel in providing my family with a warm, happy and rememberable stay. Thank you guys n girls x